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HSN 7days return policy

What is HSN 7 Days Return Policy ( HSN Promise ) ?

The HSN 7 Days return is like no other in Pakistan. We have lived up to peoples expectations every time since the past 5 years and made sure that no one walks off with a faulty product . We live in a smart phone world where smart phones usually have smart problems and this can happen to you no matter where you are in the world. Manufacturing defects is a possibility and living in Pakistan where unfortunately you are aware that the local market vendors do not even offer a single hour return warranty hence the situation can get a little ugly at times. We made sure that customer gets what he deserve and that is a proper working brand new product and he has his money worth so you can go on and be part of the positive feedback about us . We don't just give you an hour to check but a whole long 7 days so you can be could be sure that what ever you have paid for is of the highest quality.

Please note that the 7 days checking and replacement time applies when 1 year of HSN warranty is purchased in the order. In case of no warranty, HSN still facilitates 24 hrs of checking and replacement time. Additional charges apply for 1 Year of HSN warranty.


How to Claim it ?

Very Simple! Just email us at [email protected] along with your ordernumber and we shall have it replaced at the earliest
Also, you can login into your account on our website and file a return request with your order # which contains the item for which you want to claim the warranty!


Returns & Refunds

Click on completed orders under "My Account" and select the order which contains the item for which you want to claim the warranty!


Click on "Return Item(s)"


Select the product you want to return and select an option from the "Return Reason" and "Return Action" fields.
You can further specify about the issue by mentioning the reason for returning the product in the "Comments" section and click on "Submit Return Request"
Once done, you shall receive an email in your registered email inbox which will contain your Return ID # and verification of your return request being received on our end after which our support staff shall contact you over the phone within 24 - 48 hours and will update you accordingly!


Whats happens if my 7 days have passed ?

In such a situation all you need to do is just send us over the product for repairs as your product would be in 1 Year HSN Repairs warranty and we shall fix it up for you for free for a whole year long !