MCB Deals Romoss power Bank Solo 5 10000 mAh
Date: 5th Oct 2016 Adnan Tariq Keen
Placed order on HSN after 2-3 yrs because of a bad customer services experience , anyhow , this Romoss Power Bank , deal by HSN was too lucrative and i needed a power bank , so placed order. for first 24+ hrs after payment / order placement , there was absolutely no Contact from HSN team at all - REALLY GUYS U NEED TO UP UR CUSTOMER SERVICES . Than on Second day , i called the help line myself , and to my utter surprise , the CSO said my order is not confirmed YET since my payment is not confirmed and i need to submit my credit scan copy (both sides) and my CNIC ... now i am a very old and very frequent online shopper from local stores to alibaba , aliexpress , banggood, gearbest, ebay etc , and for the first time got this response that too for a mere USD 10 local order payment already made via MCB credit card. Anyways , I know the owner of HSN and he is really a genuinely nice guy who probably is running this store all by his own up til now ... I requested his intervention and Much thanks to him , next day when i called the help line again , they said my order is confirmed and will be delivered in another 1 day . And it did deliver the next day , Much Thanks to Mr. Owner for his timely support - much appreciated .
But if i may , HSN really needs to up their game if they wanna regain their top position and preferred store , their customer services is still pathetic at best as it was 2-3 yrs ago . I am not sure how many people Mr. owner can satisfy personally with his intervention , otherwise i dont see this a sustainable strategy for business.
Anyways, the product it self was genuine original new sealed very well packaged for delivery , no complaints in that at all .