When you receive an item that is not as what you expect, please contact us as we offer an option for exchange or full refund. Please DO NOT simply post message with title like “Item I received is not as described” or leave negative feedback as that helps no-one
We want to ensure you are always happy when shopping with us. To ensure this, we offer an "absolute satisfaction" guarantee where you can return any unopened item within 7 days of the date of your receipt of your order. Please package up securely and include details of your order number, authorization number, and whether a replacement or refund is required. Include a full description of why you are returning the item. Any faulty item must have a full description of what the fault is.