Telenor Easy 3G, The Most Affordable 3G phone in Pakistan
Telenor has launched Pakistan’s Most Affordable 3G phone Telenor Easy 3G at a Price of Rs. 3699.
Telenor Easy 3G is available at Telenor Sales & Service Centers, Telenor Franchises and selected open market retail shops.
The following are Telenor Easy 3G phone Specifications:
The following items are included in Telenor Easy 3G phone package:
Frequently Asked Questions (FAQs)
Telenor Easy 3G and Telenor Smart 3G
Q: How can I activate offer?
A: Dial *345*007#. Bundle will activate within 48 hours
Q: Is bundle available on both Sims (SIM#1 & SIM#2)
A: Bundle is only available on primary sim (SIM#1) which is locked for Telenor Pakistan
Q: Is there any additional cost involved in activating the bundle?
A: No cost is involved in activating the bundle
Q: Is offer available on Pre-Paid & Post-Paid both
A: Offer is only available for pre-paid users.
Q: Is the offer on both phones?
A: Yes the offer is on both Smart 3G and Easy 3G
Q: Do I have to activate it every month?
A: No, it will be activated automatically every month on the same date as per activation
date of each user. Your number and handset should remain the same for offer time
period i.e 6 months
Q: Is Rs. 100 balance with or without tax deduction?
A: Tax will not be deducted from this amount. Rs. 100 will be posted to customer
Q: In addition to this offer, can I buy other bundles as well?
A: Yes, customer can use the balance to buy other bundles except smart share
Q: How can I check the status of my free data bucket from this bundle?
A: Dial *999# to check the status of free internet bundle
Q: Can I smart share this balance?
A: No, user cannot share the balance
Q: Will the leftover data / balance be added to the next month’s bundle?
A: No, the left over will not be added to the next month’s bucket
Q: Can I activate/ avail two months data/balance at the same time?
Q: How much time will it take to activate the bundle?
A: Customer will receive the confirmation of bundle within 1 hour (SIM should be
inserted in SIM#1 of both handsets
Q: Can I use this bundle on other handsets as well (Q-mobile/Samsung)?
A: No, this offer is only for Telenor Easy 3G and Telenor Smart 3G users
Q: What is the validity of bundle?
A: This bundle is valid for 30 days after which the bucket will be refreshed
Q: How can I check my free balance?
A: Dial *200# to check balance
Q: Will whatsapp work on my Easy 3G?
A: No. Whatsapp will not work on Easy 3G. It will only work on Smart 3G.
Q: Can I upload Photos on Facebook using Easy 3G?
A: Yes, user can upload photos through the ‘Add photos’ option
Q: Can I play videos on Facebook using Easy 3G?
A: No, user cannot view videos on Facebook using Easy 3G
Q: Will I receive any updates of android apps on Smart 3G?
A: Yes, updates will be received as and when released
Q: Can I install more games in Easy 3G?
A: No, Easy 3G comes with 3 preloaded games. User cannot install any game on his own.
Q: Is there FM radio in Easy 3G & Smart 3G?
A: Yes both phones have FM radio
Q: Can I remove the handset off/on animations on both handsets?
A: Yes user can customize the animations on both devices
Q: Which browser is better (Opera Mini or Dorado) for Easy 3G?
A: For a better user experience and faster browsing, it is recommended that the user
opts for Opera mini.
Q: Bundles purchased on Telenor Webpass are only activated in Opera Mini or other
browsers as well?
A: Bundles purchased on Telenor Webpass are only activated and valid for Opera mini
Q: Can Smart 3G act as a data hotspot?
A: Yes, Smart 3G can act as a data hotspot
Q: Can I uninstall preloaded applications in Smart 3G?
A: Apart from Telenor Appstore and Telenor Music, preloaded applications can be
deleted and will be restored upon factory reset.
Handset and Warranty:
Q: Where can I buy Telenor phones?
A: All over Pakistan. Telenor franchises, Telenor Sales and Service Centers and selected
open market retail shops
Q: Apart from Rs.3699 and Rs.6499 is there any additional/hidden cost for handsets?
A: No, there is no additional cost.
Q: How many colors are available for each model?
A: There are two colors (Blue and Black) for Easy 3G and one color (Black) for Smart 3G
Q: Can I use any other network on both phones?
A: Yes. Only Sim1 is network locked for Telenor Pakistan. User can use Sim2 for any
other network but data will be restricted up to 2G
Q: What accessories are included in the box for both phones?
A: Both phones have USB data cable with a handset charger. The sales pack also
includes hands free for both handsets.
Q: What is the memory/ROM/RAM of Smart 3G?
A: Smart 3G has 512mb of RAM and 4GB of ROM
Q: How many messages can be saved in Easy 3G’s internal memory?
A: 1000 sms messages can be saved in internal memory
Q: What is covered in warranty?
A: Telenor Warranty covers any software issues with phones & also any dead on arrival
cases. There will be 3 months warranty on accessories.
Q: How can I avail the additional 6 months of warranty?
A: In order to avail the additional 6 months warranty, customer has to stay active on
Telenor’s network for previous 12 months from the day of warranty claim.
Q: Where should I go to claim my warranty?
A: Customers can claim warranty from Telenor franchises, S&SCs or directly from i2
Pakistan’s collection points (880) and customer care centers (14) in their city.
Q: Can I buy extra accessories (Batteries/earphones/charger) from the market?
A: Currently customers cannot buy accessories from market. Customers will be informed
about the availability.
Q: Which SIM size is used in both phones?
A: Both phones use normal sim jacket size.