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Product Description
Total Quality Management 3/e (Pb) by Besterfield
Specifications
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| Author: | Dale H. Besterfield | ||
| ISBN: | 9788131732274 | ||
| Year: | 2010 | ||
| Publisher: | Pearson Education Asia | ||
| Category: | Management | ||
| Edition: | 3 | ||
| Format: | Paperback | ||
| Language: | English | ||
| Pages: | 652 | ||
Product details
| Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firm's processing capabilities in order to sustain competitive advantages. This book focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. Several technical topics are revised for the present context and their relevance to Indian industry is emphasized |
Features
| • Many case studies, including Indian cases and examples, have been added. |
| • Pedagogical tools like multiple choice questions, chapter objectives, and summaries have been added. |
| • Information about Design for Six Sigma (DFSS) is covered in the chapter on quality by design. |
| • Failure Mode and Effect Analysis (FMEA) is revised as per the fourth revision of FMEA manual by Automotive Industry Action Group (AIAG). |
| • Measurement Systems Analysis is added in the chapter on statistical process control. |
| • Revised updates on quality standards like the ISO 9000 and ISO 14000 series, and other sector specific standards like TL 9000, have been included. |
| • New concepts in performance measures like revised criteria for the Malcolm Baldrige Award, Balance Scorecard, etc. have been added. |
| Author: Dale H. Besterfield, Carol Besterfield-Michna, Mary Besterfield-Sacre, Glen H. Besterfield, Hemant Urdhwaresheand Rashmi Urdhwareshe |
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